Q: When will my order arrive? We print every item to order. This means that orders can take up to 3-5 working days to leave us. We will always try our upmost to send your order ASAP!! There is nothing more frustrating than paying for something and having to wait for it to drop on the mat. Orders within the UK should then be delivered next day from us sending it via the Post Office. You will continually receive updates as to the progress of your order. Orders placed after noon will start their first working day on the following day Q: If I order multiple items, will they arrive at the same time? We will always try our best to send your order as one parcel. On a rare occasion your order might be sent as separate parcels due to manufacturing times and deliveries of materials or stock. Q: Can I track my order? Yes. All orders are sent Signed For® 1st Class. You will be sent a tracking number when your order has left us. Q: My order hasn't arrived, what should I do? If this does happen please firstly contact the Post Office using the tracking number that was sent to you via our automated email update. If you are still having problems please contact: info@supermensch.co.uk Q: There's something wrong with my order. Oh! We are really sorry if we have made a mistake. If we have sent you an incorrect item, or there is a fault with one of your products, please contact: info@supermensch.co.uk, with your order number and an explanation as to what’s gone wrong. Q: How soon do you reply to emails? We aim to reply emails within 24 hours. However weekends and bank holidays can cause a slight delay. Best rest assured we will reply ASAP. Q: What are your Terms & Conditions? This is the really boring bit, but feel free to have a read by clicking here. Q: What is your Privacy Policy? This is also really boring, but important. To have a read click here. Q: What is your Cookie Policy? This is also really really boring, but important. To have a read click here.
Q: When will my order arrive? We print every item to order. This means that orders can take up to 3-5 working days to leave us. We will always try our upmost to send your order ASAP!! There is nothing more frustrating than paying for something and having to wait for it to drop on the mat. Orders within the UK should then be delivered next day from us sending it via the Post Office. You will continually receive updates as to the progress of your order. Orders placed after noon will start their first working day on the following day Q: If I order multiple items, will they arrive at the same time? We will always try our best to send your order as one parcel. On a rare occasion your order might be sent as separate parcels due to manufacturing times and deliveries of materials or stock. Q: Can I track my order? Yes. All orders are sent Signed For® 1st Class. You will be sent a tracking number when your order has left us. Q: My order hasn't arrived, what should I do? If this does happen please firstly contact the Post Office using the tracking number that was sent to you via our automated email update. If you are still having problems please contact: info@supermensch.co.uk Q: There's something wrong with my order. Oh! We are really sorry if we have made a mistake. If we have sent you an incorrect item, or there is a fault with one of your products, please contact: info@supermensch.co.uk, with your order number and an explanation as to what’s gone wrong. Q: How soon do you reply to emails? We aim to reply emails within 24 hours. However weekends and bank holidays can cause a slight delay. Best rest assured we will reply ASAP. Q: What are your Terms & Conditions? This is the really boring bit, but feel free to have a read by clicking here. Q: What is your Privacy Policy? This is also really boring, but important. To have a read click here. Q: What is your Cookie Policy? This is also really really boring, but important. To have a read click here.